KUAN-HAN CHEN

                                                                                                              (647) 727-2623

Mississauga ON L5N 6V1                                                              dooer56@gmail.com

                                                                                                                                          

OBJECTIVE

 

A position in Business Development and Support: Sales, Marketing, Back Office Sales Support and Administration, Project Coordination and Resource Optimization

 

HIGHLIGHTS OF QUALIFICATIONS

 

●      3- 5 years of experience in following fields: business development and support, marketing, sales and Information Technology project management/coordination

●      Master of Engineering Management – The George Washington University, USA

●      Proficient in MS Office, Internet Applications, Networking (WAN/LAN/VPN/Cloud Computing); Social Media, Information Security and Linux

●      Achievement of successfully increasing revenue and profit margin by over 15% for 3 successive years through improved Customer Relationship Management

●      Instrumental role in increasing sales revenue by 100% through participating the implementation of new Oracle MIS/ERP system

●      Expertise in market research, SWOT analysis, white space exploration, competitor review analysis and 4 Ps marketing

●      Excellence in coordinating international tradeshow events, planning exhibitions, designing road shows and enhancing virtual prominence on world wide web

●      Multilingual: Fluent in English, Mandarin and Taiwanese; Conversational skills in Russian

 

SKILLS AND EXPERIENCE

Business Development and Administrative Support

●      Established business strategy based on detailed research and  in depth product analysis using SWOT methodologies

●      Developed customer leads database in coordination with Co-op University students and generated marketing blitz to attract new customers

●      Monitored sales revenue records and monthly sales volume for each account

●      Oversaw sales process and offered recommendations to increase sales

●      Represented company to visit key and new customers for potential business opportunities

●      Maintained regular contact with customers through email and phone calls

●      Identified ways to explore customer needs and expectations

●      Collaborated with business channels / associated business partners for a joint government bid

on procurement projects

 

Marketing and Sales

●      Spearheaded nation-wide media exposure for organization by supporting 20^th world vision Famine Awareness Campaign with more than 13,000 attendants over a 30 hours period

●      Developed effective business relationship with military and government clients to secure annual business contracts

●      Secured contract for annual buying and maintenance through effective marketing strategies

●      Led marketing team for international exhibition including design of show content, booth layout

Marketing and Sales (Cont’d)

/ décor and after-event leads utilization planning

●      Acquired new customers in white space though telemarketing campaign, participation in international exhibitions and promotional material mailing

●      Leveraged latest online video media and optimized internet search engine to broaden potential customer niche

 

Project Coordination and Resources Optimization

●      Coordinated departmental MIS requirements and outsourced Oracle based ERP successfully resulting in saving processing time, reducing new ERP purchasing costs by 60% and increasing revenue by 200 % valued at US$ 60 Million in the following year

●      Spearheaded operations to secure TUV ISO 9001 Quality Control System

●      Managed special customized products request in coordination with R&D and ensured development within feasible costs and as per budgetary guidelines

●      Liaised between customers, manufacturing and accounting receivable department

●      Designed, developed, implemented and evaluated SOPs for Sales and QC department

●      Established cost effective Enterprise LAN/WAN/VPN information infrastructure between head office, factory and remote sites

 

 

EMPLOYMENT HISTORY

 

Business Development Sales & Project controller                                                                                                                                   2005 – Now

Kuanex Technology Co., Ltd, Kaohsiung City, Taiwan & Canada

 

Globe Marketing Specialist and Project coordinator                                                                                                                                   2003 – 2005

CPC Fasteners International Co., Ltd, Kaohsiung City, Taiwan

 

Solution Sales Specialist                                                                                                                                   2000 – 2002

IBM Taiwan Corporation, Kaohsiung City, Taiwan

 

EDUCATION

 

Master of Engineering Management                                                                            

The George Washington University, USA

 

Bachelor of Science in Industrial Engineering                                                            

Tung-hai University, Taiwan

 

VOLUNTEER AND COMMUNITY WORK

 

Instructor, I-Shou and Shu-te University, Taiwan                                                                                                                                   2005 - 2007

 

INTERESTS

 

Calligraphic, Physical Fitness, and Travel